Place your ID on a dark surface
ID Verification works best when there is contrast between the ID and the surface on which it is placed
Place your ID on a plain
The ID should not be placed on a newspaper, magazine, keyboard, counter top or on your thigh. Holding the document in your hand and scanning it may result in a failed verification. Any key elements that are obstructed (barcodes or text) may result in a failed verification. Use a plain dark background and ensure fingers are not obscuring the document.
All 4 corners visible
When you capture an ID/passport, align the edges of the ID or passport bio page within the capture markers and ensure all 4 corners are visible.
Right distance between the ID and device
Hold the device over the ID at a distance where the document is completely inside the camera screen. For passports, ensure that the bio page (the page with your name, passport number, photo etc) is the only page in view.
No glare
When you scan your document, please ensure there is no glare on it. You might have to scan it multiple times if there is glare.
Avoid dark areas
Scan the document in well-lit room or area. Normal daylight is ideal.
Avoid skewing the image
Images should not be skewed / angled within the picture. The edges of the image should align with the edges of the capture markers as closely as possible.
Hold steady
Try to not to shake the device when you are taking a photo of your ID. Images that are too blurry may not be verified.
